FAQs
Pick-up & Delivery Questions
- Shoes
- Suede
- Leather
- Wool / Cashmere (unless it’s washable merino)
- Suits
- Silk
- Wedding Dresses
- Velvet
- Blazers or suit jackets
- Anything with sequins or beading ie, Camilla.
You should receive email and SMS notification to remind you of the delivery window you selected. If for some reason our driver is running late or has missed this window, please contact us.
Whilst our detergent has stain removal properties, we encourage you to purchase and spray a ‘pre-wash strain removal treatment’ our favourite is Sard spray.
If it is a deep stain please place in a separate bag and mark it as to what you think this is and we can try our best, please note that this may impact the turn around time of your order though in case this needs serious soaking.
No, we do not wash shoes and we ask that our customers do not put shoes in the washer or dryer. The dryer will not work if you do.
If we believe the order is to be over $150, we will notify you before starting the wash. We do not pick-up or dry large rugs, but you can wash these yourself at one of our locations with an XXL Machine following our ‘how to guide’.
If you’re a first-time user, you can place your dirty laundry in a bag and we will label upon pick up. Please ensure you have checked your pockets and pre-treat any stained clothing.
One bag per load. We put everything in one bag into the machine. If you want your items to be separated colours vs whites or towels, you will need to place these in separate bags.
Our wash settings are warm wash, and medium dry. If you want otherwise, you need to specify in the preferences section of your order or if you have missed this please label this on the bag directly.
Regular users will receive a Foam bag and are charged a fixed price to fill that bag. If you have more than that one foam bag worth of laundry or you fill beyond the fill line, we will charge you $5.50 per kilo that it is over.
To schedule your first pick-up and delivery, you’ll need to create an account here and follow the instructions.
If you have already scheduled a pick-up and need to modify the booking, we need up to 6 hours’ notice of a cancellation before you are charged a ‘missed pick up fee’.
No. Mattress protectors, Doonas, Pillows, and large blankets are charged individually as these items take longer to dry.
What we wash:
- Clothes (excluding delicates & handwash only)
- Bed Sheets, Pillow cases, duvet covers
- Towels
- Pillows, Blankets, Doonas, Mattress Protectors can be washed but will be charged individually.
- Curtains
- Furniture Upholstery
- Animal Blankets
What we don’t wash
- Shoes
- Suede
- Leather
- Wool / Cashmere (unless it’s washable merino)
- Suits
- Silk
- Wedding Dresses
We capture your credit card or visa debit card details upon sign up and charge this prior to delivery.
If you are a business customer and have a regular pick-up service in place we can charge your company credit card weekly or for the bulk of our clients we invoice using xero and you make a direct debit.
Yes, AUD$35 (excluding delivery) .
Pricing depends on volume of clothes and the service you want. For more information on our pick-up and delivery pricing, please visit us here.
We operate the wash & fold service Monday to Friday.
At the point of scheduling your pick-up you can choose when you want this delivered back to you. We can offer next day service if the order is picked up by 12 noon. If the order is picked up on a Friday at 12 noon it will not be back to you until Monday after 12 noon.
We can offer a same day service (Monday to Friday) for an additional $10 on top of order price if the washing is collected before 12 noon.
We deliver to Sydney city and eastern suburbs. Bellevue Hill, Bondi, North Bondi, Centennial Park, Queens Park, Clovelly, Coogee, Darling Point, Darlinghurst, Double Bay, Edgecliff, Elizabeth Bay, Kingsford, Surry Hills, Maroubra, Moore Park, Kensington, Paddington, Potts Point, Randwick, Rushcutters Bay, Tamarama, Waterloo, Waverley, Woollahra and Zetland.
If you’re a first-time user, you can place your dirty laundry in a bag, and we will label upon pick-up.
Before handing your laundry over to us, please:
- Check the pockets, tissues, pens, nails.
- Look at the Care Labels to ensure the garment is suitable for machine washing.
- Pre treat any stains by using a spray on sard spray.
- Separate your colours / whites / towels – We put everything into one machine separate out your towels from your darks, but it is your responsibility to sort everything else into different loads. if you want to separate loads you need to put them in separate bags.
- Select your preferences; Our default setting is Warm for washing (35 Degrees) and drying (68 Degrees). It is your responsibility to inform us if you require different settings for your garments.
- Detergent & Softener – We use a detergent formula specifically formulated to protect against COVID-19 whilst also being kind to your clothes. We also use a hypoallergenic Softener with a mild scent. We can wash your clothes with your detergent & Softener you need to specify and supply it to us with your washing.
Yes, we can. You will need to include the washing detergent and softener with your dirty washing at pick up please let us know if you want this to be returned or whether you want us to keep this for future washes.
Self-service Questions
- Check dryer before use.
- You can open the door at any time to check on your items, and then press start to resume
drying.
CAUTION: Any items being placed in the dryer with residual oil on them is extremely dangerous, you
will be liable for damages.
| Item | Temp | Time |
|---|---|---|
| Clothes | Medium | 30 mins |
| Sheets | Medium | 30 mins |
| Clothes & Towels | Medium | 45 mins |
| Towels & Bath Mats | High | 45 mins |
| Woollen Items | Low to No Heat settings | 45 mins |
| Outdoor Upholstery | No Heat | 45 – 60 mins You can alternate between ‘low’ to ‘no heat’ settings by opening the door to check that the item isn’t too hot. |
| Doona / Mattress Protector | Low heat | 90 – 120 mins depending on material and thickness. Feather will take longer. Check out user guide on how to load up more minutes on machine. |
| Pillow | Low / Medium Heat | 90 mins depending on material. Feather will take longer. Check out user guide on how to load up more minutes on machine. |
| Rugs (Cotton, Polyester, Braided) |
Low / No Heat | 120 mins minimum depending on material. |
This is merely a guide and ultimately the responsibility sits with you.
Are you drying shoes? If you are, please remove them as this is not allowed.
The machine is out of balance. The items you are washing are stuck on the spin cycle because they are not balanced inside the machine. Press ‘pause’. Open the door and rearrange the items in the washer. Press start and wait to see if the minutes go down. If they do not go below 6, keep rearranging until it completes the cycle. If you are having no luck with this remove items carefully from washer and put in dryer. Please press start on the washer so it completes the full spin cycle otherwise another customer will use the machine at 6 mins. We can refund you for your trouble.
You can stop the dryer at anytime by opening the door. To resume drying time shut the door and press start.
Press ‘pause’ as soon as possible. Restart the machine by following the steps below.
- Is the dryer you added minutes to free now? If yes, move your clothes into this dryer.
- If someone else’s clothes are in there and their cycle is finished pull their clothes out and put your clothes in.
- If someone else’s clothes are in there and you have added an extra 30 mins onto their cycle, please kindly remain onsite and open the dryer door when the cycle gets to 30mins so their clothes don’t continue drying and shrink.
You will need to complete payment again on the machine you wish to use and call or email us for a refund.
- Check your phone or your bank account to see if you have been charged.
- Check the terminal you have paid on belongs to the dryer you have your clothes in. You may have started the wrong dryer.
- Press ‘X’ to cancel the last time you were trying to use the terminal.
- Hover the microchip of your card or your phone over the yellow terminal and wait 5 seconds for the payment to authorise. The card or the phone doesn’t need to touch the payment terminal.
- If you are using a dryer, follow the arrows to ensure you are using the correct terminal for the machine number. You may have started someone else’s dryer.
- Our XXL Washer is the largest and the fastest washing machine. You can fit up to 4 standard oval washing baskets full of laundry in here or up to a super king mattress protector or doona.Our XXL Dryer can fit up to 4 standard oval washing baskets full of laundry in here or up to a super king mattress protector or doona.
- Yes, you can wash a rug in our XXL Washers machines maximum size 180cm x 200cm (roughly the size of a double bed).Synthetic or cotton fibres only. Check instructions.Use XXL Washer only. Temperature Medium.Dry instructions; dry slowly on a low heat.Choose a low heat setting for a long period of time. To check on the rug to see if it is dry or change the temperature if it is getting too hot you can open the dryer door which will automatically stop the machine. Alternate the heat and press start to continue the cycle.To load up 90 minutes of drying time.-Select dryer number on payment terminal (follow the arrows).– Select 45min dry time and hover your phone or card over the payment terminal until authorised.– Select Low temperature and press start.** Repeat the process again ** and you will see the machine will load up 90minutes of drying time.
- Yes, you can wash and dry your doona in our machines. Our general rule of thumb is dry slow and low to ensure you do not damage or pop the doona. You need to allow a minimum of 120 minutes of drying time. If you don’t have time to wait, we can wash and dry this for you book a pick-up here.Wash instructions: use an XXL Washer the smaller ones will go out of balance.Dry instructions; dry slow and low.If your Doona has feathers or wool inside it you need to put it on a low heat setting for a long period of time, checking this intermittently. To check the Doona, you can open the dryer door which will automatically stop the machine. Alternate the heat and press start to continue the cycle.To load up 90 minutes of drying time;-Select dryer number on payment terminal (follow the arrows).– Select 45min dry time and hover your phone or card over the payment terminal until authorised.– Select Low temperature and press start.** Repeat the process again ** and you will see the machine will load up 90minutes of drying time.
- Yes, you can wash your pillows in our machines. When you fill the washer, please make sure you select a ‘delicate’ setting or wash with something else in the machine i.e., a towel so that the machine doesn’t go out of balance during the spin cycle.When it comes to drying you will need to allow 90 minutes (minimum) of drying time on a low or medium heat depending on what is inside your pillow. Check out our drying guide for more information.
- We ask that you do not wash your pet’s laundry in our machines.Our Elizabeth Bay laundromat has a dedicated washer and dryer that can be used to wash your pet’s blankets or accessories. Alternatively you can book a service where we can pick up your pet’s laundry and return this to you washed, dried and folded.
- If you suffer from allergies and wish to use your own detergent and softener, we have dedicated washers for this at our Elizabeth Bay Waterloo Maroubra locations.
- Yes, if you are washing something that is stained; pre-treat the stain using a stain remover such as a sard spray prior to using the laundromat.If you are to add a Sard or Napisan powder to your wash, please place a scoop into the drum before you place garments inside. Also select an extended wash time on the washer by adding ‘Super Wash’ or ‘Deluxe’ on XXL Machine.Liquid Bleach is not welcome unfortunately in case there is residue that falls on the ground or on surfaces that may come into contact with someone else’s laundry.
- Detergent & Softener are automatically included in each wash. The detergent and the softener are programmed to be dosed into the washing machine at a specific time of the cycle. The detergent we use allows for thermal sanitisation in hot and cold temperatures. It is effective without being too hard wearing on garments. It has a light fragrance. The softener we use is hypoallergenic and leaves your clothes and towels particularly fluffy and smelling fresh.If you are washing something that is stained; pre-treat the stain using a stain remover such as a sard spray.Some customers prefer to add their own softener on top of what is already being dosed. Please note, if you wish to do this place the detergent or the softener in the drum near the seal of the door. NEVER place this on top of your clothes as it will stain. Softeners actually contain oil in them, and we cannot be held responsible for any marks they leave on garments.
- Washers37 minutes on the standard washing machine, you can extend the wash time by 10 minutes on the grey LG Machines by selecting ‘superwash’.22 minutes is a standard wash cycle on an XXL washer, you can extend the wash time by 10 mins if you select ‘Deluxe’.DryersStandard Dryers are available in 30 minute and 45 minute increments.If you are drying a pillow, heavy blanket or Doona and you wish to extend the drying time. Select 45 minute cycle time and then once the machine has started you can process the payment again adding another 45 minutes to your dry time.Not sure how long to dry your items for? Check out our drying guide here .How long will my things take to dry?
Item Temp Time Clothes Medium 30 mins Sheets Medium 30 mins Clothes & Towels Medium 45 mins Towels & Bath Mats High 45 mins Woollen Items Low to No Heat settings 45 mins Outdoor Upholstery No Heat 45 – 60 mins
You can alternate between ‘low’ to ‘no heat’ settings by opening the door to check that the item isn’t too hot.Doona / Mattress Protector Low heat 90 – 120 mins
Depending on material and thickness. Feather will take longer. Check out user guide on how to load up more minutes on machine.Pillow Low / Medium Heat 90 mins
Depending on material. Feather will take longer. Check out the user guide on how to load up more minutes on machine.Rugs (Cotton, Polyester, Braided) Low / No Heat 120 mins minimum, depending on material.
Whilst we do our best to clean and maintain machines daily, you must check the dryer for foreign objects before use. It is also your responsibility to check the pockets of your clothes before use.
Yes – please place wet or dry garments carefully in the tubs provided.
Our laundromats have CCTV cameras, however, it is your responsibility if you leave your laundry unattended. If someone needs to use the machine and you have left your laundry unattended, they will remove it. From time to time we have had instances where people have taken peoples’ belongings out of the dryer.
Commercial Laundry Questions
There are so many variables when it comes to pricing business laundry. Things we need to know in order to price the job accurately:
- Do you need to hire linen, or do you want us to use yours?
- How soiled the linen is? Oily? Fake Tan? Make up?
- How often you need a service? We like to pick up dirty and return clean at the same time. Most hair and beauty clients need to have excess clean linen for Friday, Saturday.
- Access to site; can we have an after-hours access?
- Do you need these to be folded a special way?
Get in touch with us ASAP so we can arrange another pick up. A missed pick-up fee of $10 is charged to business customers.
Yes, we have a commercial laundry facility in Maroubra that is set up for dealing with oily towels. We are happy to supply you with towel hire or wash yours.
Get in touch
Message us for a fast response
0414 329 220
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